Terms of sale

Validity of the sales contract, goods and price information

 

The owner of the sauh.ee online shop (the Shop) is ZRN OÜ, registry code 17144921, located at Mustvee mnt 17, 48305 Jõgeva, Jõgeva parish, Jõgeva county, Republic of Estonia. These terms of sale (the Terms) govern the relationship between the operator of the online shop at sauh.ee, ZRN OÜ (the seller), and sauh.ee customers (the buyer).

The Seller reserves the right to make changes to the terms of sale. Such changes will be published on the website sauh.ee. Changes to the Terms take effect once they have been published in the Online Shop. If the Buyer uses the Online Shop in any way after the changes to the Terms have been published, the Buyer is deemed to have accepted all changes to the Terms. If you do not agree with the Terms, please leave the online shop immediately. 

By reading these terms of sale in the online shop and clicking the button “I have read and agree to the terms”, the Buyer confirms their agreement to the terms of sale applicable to the purchase made on the basis of the relevant order. The contract enters into force from the moment the amount due is received in the Online Shop’s bank account.

By clicking the button “I have read and agree to the terms” and thereby making a purchase, the Buyer confirms that they have familiarised themselves with all the information presented in the online shop concerning the goods ordered, including the typical key details of goods of this kind, to the extent necessary to make an informed purchasing decision. If the Buyer needs additional information or assistance (for example, advice on installation, compatibility with other devices, activating certain functions and the like), the Buyer may contact the Seller by sending an email to info@sauh.ee.

Prices are stated in the sales offers for the goods in the online shop. The Seller reserves the right to change the prices of goods if exchange rates, bank charges, or material or labour costs change, as well as in connection with government actions and for other reasons beyond the Seller’s control. Any price change does not affect the prices of goods for which the Seller has accepted the order and which have been paid for.

 

General terms and conditions of the e-shop and ordering terms

 

1. Scope and validity of the Terms

1.1 These general and order terms of the sauh.ee online shop (the Seller; the Terms) apply to all persons (the Buyer) who use the www.sauh.ee online shop (the Shop), order goods and services from the Shop (the Goods), including by concluding a sales contract for Goods from the Shop (the Sales Contract).

1.2 By accepting the Terms, the Buyer confirms that they have read the terms of the Sales Contract, agree to them and will comply with them.

1.3 A purchase can be made as a guest. Creating a user account (My account) is optional. With an account you can view orders, save addresses and parcel lockers, and manage your newsletter preference. When registering an account, you must agree to the privacy policy and these terms of sale. The processing of personal data is described separately in the privacy policy.

 

2. Purchasing goods and placing an order in the e-shop

2.1 From the e-shop it is possible to buy those Goods that have an “Add to basket” link. The price and availability of Goods may change continuously and without prior notice. If the Buyer has placed an order before the price of the Goods changes, the price that was valid at the time of the order applies.

2.2 The Seller has the right to withdraw from a Sales Contract concluded through the e-shop and to refrain from delivering the ordered Goods or providing the service in the following cases: the Goods are out of stock; the Goods have the “Out of stock” status in the e-shop and have run out of stock; the price or characteristics of the Goods have been displayed incorrectly in the e-shop due to a system error.

2.3 Shopping basket and placing an order

The quantity of Goods in the shopping basket can be changed. To order Goods, a suitable delivery method must be selected. Further details of the delivery method will be requested on the order page. The e-shop’s terms of purchase can be read, and agreement to them is confirmed by ticking the box (“tick”) next to the terms.

At the checkout the Buyer enters their details, selects the delivery method (including parcel locker or courier) and the payment method, and confirms the order. Agreement to the terms of purchase is confirmed with a tick before payment. If they wish, the Buyer may create an account or subscribe to the newsletter using a separate tick box; an account is not mandatory in order to make a purchase. When placing an order the Buyer must be careful, because the quick and trouble-free delivery of the ordered products depends on it.

The Sales Contract is deemed to have been concluded from the receipt of the amount due under the order confirmation in the bank account of ZRN OÜ, or from the moment the instalment agreement is signed. The Seller will not fulfil an order confirmation that has not been paid.

2.4 Payment for Goods

Products ordered from the e-shop can be paid for:

by bank payment (Swedbank payment solution);

kaardimaksega (Visa ja Mastercard Stripe’i kaudu);

by invoice, if such an arrangement has previously been agreed between the parties.

After a successful payment, the e-shop sends the Buyer an Order Confirmation.

All personal data that becomes known in the course of visiting the sauh.ee e-shop and making purchases is treated as confidential information.

2.5 Delivery and handover of products

The Goods are delivered to the delivery address entered by the Buyer in the order. The Buyer is notified of the delivery using the contact details provided when placing the order. The transport of the ordered Goods is carried out in accordance with the transport terms in force at the time the order is placed. 

When placing an order, the Buyer should check that the contact details provided are correct, in order to avoid delays and misunderstandings in the delivery of the Goods. The Seller and the courier company are not liable for any delay in the delivery of the Goods or any misunderstandings that have arisen if the delay or misunderstanding is caused by inaccurate or incorrect details provided by the Buyer when placing the order.

If the Buyer’s order contains several Goods and some of them are not in stock at the time of the order (a so-called back-order), the Seller will, by default, send all the Goods in the order to the Buyer together, as a single consignment, from the moment all the ordered Goods are in stock, unless the Parties have previously agreed otherwise. For separate dispatch, the Buyer must contact the Seller at info@sauh.ee before confirming the order.

2.5.1 Uncollected and undelivered consignments

If the Buyer does not collect the consignment from the parcel locker, pickup point or post office within the storage period, or the courier fails to hand the consignment over to the Buyer and the consignment is returned to the Seller, and the Buyer has not contacted the Seller within that time, this is deemed a breach of the Sales Contract (Law of Obligations Act § 208), not a withdrawal from the Sales Contract.

In such a case, the Seller refunds the amount paid to the Buyer, from which the following are deducted:

• initial shipping fee – the amount the Buyer paid for delivery when placing the order;

• return fee – the same amount a second time.

For example: if the Buyer paid €5.20 for delivery, €5.20 + €5.20 = €10.40 is deducted. The calculation is based on the delivery price in force at the time the order was placed. If delivery was free of charge for the Buyer, the standard price of the selected delivery method is deducted.

If the Buyer contacts the Seller (info@sauh.ee, +372 58126428), a solution will be found and, if desired, the Goods will be sent again at the Buyer’s expense. The money is refunded within 14 days from the day the consignment has returned to the Seller.

2.6 Right of withdrawal

This withdrawal procedure does not apply in the case of withdrawal from a concluded consumer credit agreement. Withdrawal from a consumer credit agreement takes place in the manner specified in that agreement.

2.6.1 The Buyer has the right to withdraw from a Sales Contract concluded through the e-shop within 14 days without giving any reason.

2.6.2 The withdrawal period expires 14 days after the day on which the Buyer, or a third party designated by the Buyer who is not the carrier, has taken physical possession of the Goods.

2.6.3 To exercise the right of withdrawal, the Buyer must inform the Seller of their decision to withdraw from the Sales Contract by means of a written statement, which must be sent by email.

Contact details:

ZRN OÜ

sauh.ee

info@sauh.ee

+372 58126428

 

2.6.4 No right of withdrawal

There is no right of withdrawal if:

1. The Buyer has been supplied with Goods in a sealed package that are not suitable for return for health protection or hygiene reasons and that have been opened after delivery (for example headphones, epilators, shavers, etc.)
2. The Goods are an audio or video recording in a sealed package or computer software in a sealed package. Likewise, call cards, starter packs and time cards cannot be returned if the package has been opened after delivery.
3. The subject of the Sales Contract is a gift card and the unique code on it has already been used.

2.6.5 Withdrawal from the Sales Contract

1. If the Buyer withdraws from the contract, the Seller will refund to the Buyer all payments received from them under the Sales Contract, including delivery costs (except for additional costs resulting from the Buyer’s choice of a delivery method other than the cheapest standard delivery method offered by sauh.ee), without undue delay and no later than 14 days from the day on which the Seller learns of the Buyer’s decision to withdraw from the Sales Contract. If the Buyer chose a more expensive delivery method (for example, home delivery by courier), the Seller will refund the delivery costs up to the price of the cheapest standard delivery method, and the difference in price will not be refunded.
2. The Seller will make such refunds using the same payment method that the Buyer used to make the payment, unless the Buyer has expressly requested a different payment method. The Buyer will not incur any fee or other cost as a result of such refunds.
3. The Buyer must return the goods without undue delay and no later than 14 days from the day on which they notified sauh.ee of their withdrawal from the Sales Contract. The deadline is met if the Buyer returns the Goods that are the subject of the Sales Contract before the 14-day period expires.
4. The Seller has the right to refuse to make refunds until the Seller has received back and inspected the Goods that are the subject of the Sales Contract.
5. If the Buyer wishes to avoid having to compensate for any diminished value of the Goods, the Goods must be used and tried only as they could be in an ordinary shop, and the Goods must be returned in their original packaging and in their original completeness (containing all items included in the product packaging and any gifts connected with the Sales Contract). If the Buyer uses the Goods more than is necessary to ascertain their nature and functioning, or does not return the Goods in their original packaging and original completeness, the Buyer is liable for the diminished value of the Goods.
6. The postage cost of returning the Goods is paid by the Buyer, unless the Goods do not conform to the terms of the contract. The Buyer may send the Goods back themselves at their own expense or have the Seller arrange the return. If the Seller arranges the return, the return postage cost is €4.90, which the Seller will deduct from the amount to be refunded.
7. In the event of deterioration of Goods that are to be returned, the Buyer is liable for the diminished value of the Goods resulting from their use if they have used the Goods in a manner other than is necessary to ascertain their nature, properties and functioning. In order to ascertain the nature, properties and functioning of the Goods, the Buyer may handle and use them only as they would normally be permitted to do in a shop.
8. The Seller has the right to present claims against the Buyer for diminished value of the Goods no later than one month from the return of the Goods.
9. If the Buyer has used or tried the Goods to be returned in a manner other than would normally be permitted in a shop, or has used the Goods more than is necessary to ascertain their nature, properties and functioning, the Buyer is liable for the diminished value of the Goods and the Seller has the right to deduct that amount from the purchase price to be refunded. If the Buyer does not agree with the diminished value indicated by the Seller, they have the right to turn to an independent expert to determine it. The costs of the independent expert are borne by the party whose position proved to be unfounded. If it proves impossible to establish which party that is, the costs related to the expert assessment are shared equally between the Buyer and the Seller.
10. The Seller will provide the Buyer with the return address and parcel locker details after receiving the withdrawal notice.
11. The right of withdrawal set out in clause 2.6 applies to a Buyer who is a consumer. The right of withdrawal does not apply to a Buyer that is a legal person.

2.7 Cancellation of the Sales Contract

The Buyer has the right to cancel their order after paying for the Goods but before the Goods are delivered, without additional costs. To cancel the Sales Contract/Order, the Buyer must send a corresponding notice, together with the Sales Contract number, to the email address info@sauh.ee. A confirmation of the cancellation of the Sales Contract will be sent to the Buyer.

 

3. Principles of data protection and processing

3.1 The Seller ensures the protection and use of the Buyer’s data, including personal data, in the manner provided for in the privacy policy. The Buyer confirms that they have read and agree to the terms of the privacy policy. Based on applicable legislation and the provisions of the privacy policy, the Seller has the right, without the Buyer’s consent, to process data (including personal data) to the extent necessary for use of the e-shop, performance of the Sales Contract or ensuring the performance of the Sales Contract. Among other things, on this basis the Seller has the right, without separate consent, to: send the Buyer notices related to the use of the e-shop’s services, including notices whose sending is in the interests of the security of the e-shop’s users; retain, in order to serve Buyers better and to evidence transactions, the order data of a Buyer who has logged in to the e-shop, including, for a reasonable period, data on orders that the Buyer did not complete during the session.

3.2 If the Buyer has given separate consent (e.g. at checkout, when registering an account, on the newsletter form or in the My account settings), the Seller may send them a newsletter and offers of goods and services by email under the conditions described in the privacy policy. Marketing consent is separate from the terms of sale and from the creation of an account.

3.3 The Buyer has the right to withdraw marketing consent at any time on the My account main page (newsletter tick box), by sending a notice to info@sauh.ee or by following the unsubscribe instructions in the email. Unsubscribing is free of charge and as easy as giving consent.

 

4. Liability and dispute resolution

4.1 In the case of Goods that do not conform to the terms of the contract (defective Goods), the Buyer has the right to rely on the legal remedies provided by law. In a consumer sale, the Seller is liable for a defect that becomes apparent within two years from the delivery of the Goods. On discovering a defect, the Buyer must notify the Seller within a reasonable time and take reasonable measures to preserve and protect the Goods, including not using the defective Goods if this would further worsen the condition of the Goods.

4.2 Where the Goods do not conform to the terms of the contract, the Buyer may rely on the legal remedies provided by law, including demanding repair or replacement of the Goods, or withdrawing from the Sales Contract and returning the non-conforming Goods.

4.3 The Seller is not liable for: deterioration/damage of the Goods caused by the Buyer’s fault, defects arising as a result of improper use of the Goods, or normal physical wear and tear of the goods under ordinary use. The products offered by the Seller are intended for domestic, seasonal and non-professional (DIY) work and are not intended for continuous business, commercial or industrial use. The Seller is not liable for damage, faults or wear arising from use of the Goods for business, commercial, trade or industrial purposes or other similar intensive professional use.

4.4 If a commercial guarantee has been given for the Goods by the Seller or the manufacturer, the guarantee terms are given to the Buyer in writing together with the Goods and/or made available electronically in the e-shop.

4.5 To resolve later problems, the Buyer must keep the purchase documents (invoice, contract, etc.) that prove the Goods were bought from the Seller’s e-shop. Without a document proving the sale, the Seller/service provider may leave the problem unresolved.

4.6 Claims relating to Goods bought from the e-shop can be submitted by sending a message to the email address info@sauh.ee.

4.7 When submitting a claim, the defective Goods must also be provided. The Seller and the Buyer will enter into an agreement for servicing and repair of the device if, in order to establish the nature and cause of the defect in the Goods, the Goods need to be sent for diagnostics or expert assessment.

4.8 Defects in the Goods are resolved on the basis of the online shop’s terms for submitting claims, which form an integral part of the Sales Contract and these terms of purchase and have been confirmed by the Buyer before the Sales Contract was concluded.

4.9 The Seller ensures that the Goods sold in the e-shop comply with the standards in force in the European Union. Circumstances set out in those standards are not considered defects in the Goods.

4.10 Information about an order can be requested at: info@sauh.ee 

4.11 The Buyer has the right to contact the competent supervisory authority, which is the Consumer Protection and Technical Regulatory Authority at Endla 10a, 10122 Tallinn, email: info@ttja.ee. To resolve a dispute, the Buyer may contact the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from a contract concluded between the Buyer and the Seller that the parties have not been able to resolve by agreement. Additional information on resolving complaints: https://komisjon.ee/et/avalduse-esitamine

 

5. Other terms

5.1 Product images are for illustrative purposes only.

5.2 The prices and availability of Goods may change without prior notice. In such a case, the online shop reserves the right to withdraw from the sale and to refund the money to the Buyer’s bank account within a reasonably necessary period of time.

5.3 sauh.ee e-pood jätab endale õiguse loobuda müügist, kui Kaubaga on juhtunud mõni järgnevatest probleemidest: on juhtunud inimlik eksitus hinna sisestamisel või tehniline viga süsteemis (näiteks kui 500 EUR’i maksev tõukeratas on müügis 5 EUR’ga, on tegemist veaga. Sellest tulenevalt eeldame, et Ostja peaks aru saama, et tegemist on veaga ja toode ei kuulu sellise hinnaga müümisele).

5.4 Product information is checked and improved regularly. The data may have been updated since the Buyer’s last visit. Owing to the incompleteness of manufacturers’ data sheets, there may be inaccuracies in the product information of the sauh.ee e-shop. In such a case, the e-shop does not accept responsibility for the accuracy of the product data.

5.5 Within the sales campaigns for goods that it organises in the sauh.ee e-shop, the Seller has the right to apply a per-buyer quantity limit, taking into account the stock level of the specific goods, the number of orders and other factors. Information about the quantity limit is given on the product card.

5.6 Using the content of the sauh.ee website (text, video, images and other material) without permission is prohibited!

 

6. Validity of the Terms

6.1 These terms of the Seller’s e-shop are valid from 13.10.2022. Last updated 27.10.2026